Refund policy

Effective Date: 25 May 2026

At Mahadev Style Shop, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to this policy.

1. Business Information

  • Trade Name: Mahadev Style Shop
  • Legal Name: Jishan
  • Business Type: Proprietorship
  • GSTIN: 32DBTPJ7162M1Z1
  • Registered Address: Floor No. 2, Building No. 3, Jishan, Kottayam, Panachikkad, Kottayam, Kerala – 686001, India

2. Return Eligibility

A return may be accepted if:

  • The product arrives damaged or defective.
  • The wrong product, size, colour, or variant is delivered.
  • The product is materially different from what was ordered.
  • The product is specifically marked as eligible for return on its product page.

Return requests should generally be raised within 7 days of delivery.

The returned product should be unused, unworn, unwashed and in its original condition, including original packaging, tags and accessories where applicable.

3. Non-Returnable Products

Products specifically marked “Non-Returnable” on the product page may not be eligible for return, except where the product is damaged, defective or incorrectly delivered, subject to applicable law.

Products that have been used, washed, altered or damaged after delivery may also be rejected where the issue is attributable to the customer.

4. How to Request a Return

To request a return:

  1. Contact Mahadev Style Shop through the customer-support details provided on the website.
  2. Provide your order number and reason for the return.
  3. Provide photographs or videos of the product and packaging if requested.
  4. Our team will review the request.
  5. If approved, return instructions will be provided.

5. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible after delivery.

You may be requested to provide clear photographs or videos showing the product, packaging and shipping label for verification.

6. Refunds

Once an approved return is received and inspected, the eligible refund will be processed.

Where technically possible, refunds will be issued to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer or other payment service provider.

7. Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed, packed or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

8. Return Shipping

For eligible cases involving a damaged, defective or incorrectly delivered product, return-shipping arrangements will be handled according to the circumstances of the order.

For other permitted customer-requested returns, applicable return-shipping charges may apply where permitted and will be communicated to the customer.

9. Exchange

An exchange may be offered for eligible products, subject to product availability and the applicable return conditions.

If the requested replacement is unavailable, an eligible refund may be provided instead.

10. Return Rejection

A return request may be rejected where:

  • The return period has expired.
  • The product has been used, washed or altered.
  • The product has been damaged after delivery due to customer handling.
  • Required tags or original packaging are missing.
  • The returned product does not match the original order.
  • The product is specifically non-returnable.

This policy will be applied subject to applicable consumer-protection rights. The Department of Consumer Affairs publishes the Consumer Protection Act framework and e-commerce rules applicable to online transactions. Consumer Affairs

11. Refund for Undelivered or Cancelled Orders

If an order is cancelled before fulfilment or cannot be delivered and an eligible refund is due, the refund will be processed according to the applicable circumstances and payment method.

12. Policy Updates

Mahadev Style Shop may update this Return & Refund Policy from time to time.

Any revised policy will be published on this website with the updated effective date.

13. Contact

For return, refund, cancellation or exchange-related queries, customers can contact Mahadev Style Shop through the customer-support details provided on the website.

Mahadev Style Shop
Legal Name: Jishan
GSTIN: 32DBTPJ7162M1Z1
Business Type: Proprietorship
Registered Address: Floor No. 2, Building No. 3, Jishan, Kottayam, Panachikkad, Kottayam, Kerala – 686001, India.